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About Our Jewelry
Below are some of are common questions About Our Jewelry
Are Auric Charms diamonds real?
Yes, absolutely! Auric Charms diamonds are 100% real, created in labs with the same properties as mined diamonds — ethically and sustainably.
Are your diamonds certified?
Yes, we offer IGI certification for lab-grown diamond rings that are over 1 carat. For diamonds below 1 carat, certification is available for an additional fee of USD 94. We provide these certificates to ensure transparency and authenticity, which can also be used for jewelry appraisal purposes.
All our jewelry pieces also include certification from IGI, SGL, or ITPL for complete confidence.
What materials are used in your jewelry settings?
We use only Solid Gold, Sterling Silver, and 950 Platinum — selected for their strength, beauty, and longevity.
How are lab-grown diamonds better for the environment?
Lab-grown diamonds avoid mining damage, reduce carbon emissions, and offer an ethical alternative without sacrificing beauty or brilliance.
Customization
Below are some common questions about Customization
Can I customize my jewelry with Auric Charms?
Yes! Share your design idea or inspiration, and we’ll create your custom piece with no additional charge.
Are there hidden fees for custom jewelry?
No hidden fees. Our customization service is completely free — another way we bring your dream jewelry to life.
Orders & Shipping
Below are some common questions about Orders & Shipping
Where do you ship, and how long does it take?
We ship internationally! Find complete shipping details here:
👉 Shipping Policy
What are your shipping charges?
We offer free shipping on eligible orders. See shipping upgrades and costs in our Shipping Policy.
How do I make a purchase?
Simply add your favorite item to the cart and proceed to checkout! Our secure payment process makes shopping easy and safe.
How do I know if my order is confirmed?
You’ll receive a confirmation email immediately after placing your order.
If you don't see it, please check your spam folder or contact our support team.
Can I change my shipping address after placing an order?
If your order hasn’t shipped yet, contact us quickly — we’ll do our best to update your address before dispatch.
Returns & Exchanges
Below are some common questions about Returns & Exchanges
What is your return and exchange policy?
You can view our full return and exchange process here:
👉 Return & Exchange Policy
Can I resize or adjust my jewelry after purchase?
We offer resizing assistance for certain jewelry pieces. Reach out to us for personalized support.
Packaging & Gifting
Below are some common questions about Packaging & Gifting
How will my jewelry be packaged?
Each piece arrives in our luxurious, premium-quality jewelry box — perfect for gifting and safekeeping.
Do you offer gift packaging?
Yes! Let us know during checkout if you need special gift packaging — we’ll make it extra special at no extra charge.
Privacy & Security
Below are some common questions about Privacy & Security
Is my personal information safe with Auric Charms?
Yes. We are committed to protecting your privacy.
Read our full Privacy Policy for details.
